Organizational Clarity: “3 Best Practices of Training Customers through E-learning” article

From the CommlabIndia community is an article from easy, cheap solutions to meet organizational needs. In an email I received was a link to: “3 Best Practices of Training Customers through E-learning” by Gitika Nagra.

To get customers informed or on board with the products and/or services that your organization provides E-training them upon the benefits of purchasing or using what your organization offers. To do this effectively E-Learning as briefly stated in this article provides three methodologies for training.  Although it is more of informing than training, and I would make sure that is expressed because the last thing a customer wants to feel is that they are being “trained” when they want to purchase or use a service. 

The accessibility of these three options allows the customer to further research products and services before use to see how they “fit” for the customer’s needs and wants. Having them as tools to express the benefits of the being a customer of the organization, not only benefits the customer but the organization. These are the three practices listed in the article that will allow you to help train your customers through E-Learning:  

1.       Video-based Learning

2.       Microlearning

3.       Simulation-based Learning

If you want to know more just click the link here:

http://blog.commlabindia.com/elearning-design/customers-training-through-elearning-best-practices