Identify someone you admire--someone who has accomplished something that you'd like to do one day but just haven't been able to pull off. This can be a person who is well known or an unsung hero. The accomplishment should involve factors outside the realm of natural or inherent talent (for example, if you can't carry a tune, don't choose Adele) and in large part due to aspects of performance that can be managed. Tell us about your "Performance Guru" by:
Including a brief bio of this person and a link to a web resource if available
Describe why you selected this person
How this person's performance drove his/her success--add details and specifics where available
How his/her performance relates to the principles of HPT
Although, he is not my first choice, I picked Ray Kroc founder of the McDonald’s System, Inc., that and because of the movie “the Founder” which I have yet to see (The Biography.com, 2017). Ray Kroc was not the founder of McDonald’s he was merely a milkshake machine salesman that understood the potential of the business and how to franchise it. McDonalds was actually a Barbeque restaurant founded in 1940 by Richard and Maurice McDonald, he (Kroc) merely took what they started in terms of an assembly line and standardized food portions for the product and applied this laser-like focus to everything else in the restaurant. Kroc became the president of McDonalds in 1955 to 1977 his determination engaged the people around him and underneath him (community of practice) to take McDonald’s from its humble beginnings in San Bernardino and create multimillion dollar corporation that evolved its reach to even larger global force it is today (The Biography.com, 2017).
As my third choice, I like the fact that Kroc saw the methodologies that the McDonald’s brothers had in place, and simply improved on the policies and procedures then applied that singular focus to other areas of the restaurant such as cleanliness and store design (The Biography.com, 2017). This limited the amount of investment and funding planning/decisions that each Franchisee would need to implement. The McDonald’s corporation already forecasts these practices as evident through their product portion sizes, or packaging designs, McDonald’s has with years of experience developed a formula of automation and standardization that allows it to maximize its potential and profits.
Ray Kroc used Strategic planning to direct the organization into franchisees and developed a formula which included not only the franchisees but also the organization’s suppliers; and employees. This allowed a measure of talent management that created “Hamburger University” in which he created a standardized method of management training (Mcdonalds.com, 2017). It also allowed Kroc to push the concept that individually owned franchisees although are their own, singular business, are still united under the McDonald’s organizational umbrella. With employee training, employee, career and organization development being united into one message of organizational commitment that the training at Hamburger U provides Kroc developed a successful business model that is a great example of the principles of HPT (Van Tiem, et al., 2012).
Web bio for Ray Kroc: http://www.biography.com/people/ray-kroc-9369349#synopsis
McDonald’s Web bio for Ray Kroc: https://www.mcdonalds.com/us/en-us/about-us/our-history.html
References:
The Biography.com (2017) “Ray Kroc Biography” Biography Retrieved on February 13, 2017 from: http://www.biography.com/people/ray-kroc-9369349#synopsis
Mcdonalds.com (2017) “About us: Our History” McDonalds Corporation Retrieved on February 13, 2017 from: https://www.mcdonalds.com/us/en-us/about-us/our-history.html
Van Tiem, D., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations. John Wiley & Sons.
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